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Teen Policy
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Who we are
3P Learning and its group of companies makes Mathletics, Reading Eggs, Reading Eggspress, Mathseeds, Writing Legends, LiteracyPlanet and Brightpath Progress. When you use any of those products, we look after some information about you. Depending on which product you use, the 3P Learning company and its group of companies own your information. The full list of the group of companies lives in our adult Privacy Policy.
In privacy law, the company that decides what to do with your information is called the ‘controller’. For our home accounts that’s 3P Learning and its group of companies. For school accounts, it’s actually your school — we just process the data on their instructions.
| Privacy contact | privacy@3plearning.com |
|---|---|
| UK ICO registration | Z2188515 |
| Adult policy | Available from your dashboard’s privacy page |
What we know about you
We collect three kinds of information.
If your school uses Reading Eggs, we may also record your voice for a read aloud activity. We do NOT collect your home address, phone number, your photo, or your location. We don’t ask for the names of your friends, your emails to other people, or anything else like that.
Why we collect it
For Home accounts, privacy law says we must have a proper reason for using any of your information. That reason is called a lawful basis. We use four:
- Contract: When your trusted adult signs you up, our agreement is a contract and it lets us run the service for you.
- Legitimate interest: We can use limited data to keep the service safe and reliable, e.g. blocking attackers and fixing bugs.
- Legal obligation: We may have to keep some data (like billing information) to follow laws.
- Consent: For optional things like marketing emails to your trusted adult, we ask first and they can change their minds at any time.
In practice that means we use your information to save your progress, give you the right level of activity, let a trusted adult see how you’re going, keep our games working, and send marketing only to a trusted adult who has actively opted in.
TALK TO A TRUSTED ADULT
Words like “contract” and “legitimate interest” are real legal terms. If you want to know more, ask a trusted adult to read this part with you, or ask them to read and explain our adult Privacy Policy.
For School accounts it is the school who determine lawful basis and they can assist you further.
Where your data goes
3P Learning is a global company, so your information might be stored or accessed in any of the countries we operate in:
Wherever your data goes, we use legal protections (called Standard Contractual Clauses or the UK International Data Transfer Agreement) so it stays as safe as it is at home.
We also use a small number of trusted third-party companies (“subprocessors”) to do specific jobs like hosting and email delivery. They can only use your data to do that job for us — they can’t use it for anything else. The full list is in our adult Privacy Policy.
How we keep it safe
Security is layered. Each layer makes it harder for anyone unauthorised to get to your information.
In plain English:
- Everything is scrambled in transit (TLS 1.2+) and also when it sits in storage (AES-256). Without the key, it looks like gibberish.
- Only people who really need to see the data can access it, and only after they’ve signed in with two factors.
- We keep security logs and our team reviews them.
- We pay independent experts to try to break in (“penetration testing”) at least once a year.
- Every change to our code is reviewed and tested before it goes near your data.
We will NEVER…
That’s a real promise. Other apps may do these things; we don’t, and we won’t. If we ever wanted to make a big change to how we use your data, we’d have to ask first.
How long we keep it
We delete your information when we no longer need it or make it anonymous (so it can’t be linked back to you).
| Account profile | While you have an account, plus an 18 month period after you leave for school accounts or a 48 month period for home accounts. |
|---|---|
| Activity & scores | Aligned to your school year so progress reports keep working |
| Voice recordings | 24 months — then permanently deleted |
| Security & log data | 12 months, then deleted |
| Backups | Used only for disaster recovery, then overwritten on rotation at 18 months |
Your rights
Privacy law gives you eight rights over your personal information.
To use any of these rights, ask the adult who looks after your account to email us or you could email us yourself. We try to respond within a week, and always within a month. We won’t charge you, and we won’t make it harder than it needs to be.
TALK TO A TRUSTED ADULT
If a trusted adult says no to sharing some of your data, that’s usually the end of it. But you can still ask the adult who looks after your account to talk to us, or you can talk to your country’s privacy regulator yourself.
Are decisions made by a computer?
Our products do change the difficulty of your activities based on how you’re going — that’s the whole point — but no algorithm decides anything that has a serious effect on you (like grading you for school or ending your account).
We do not use your personal information to train AI models. If that ever changes, we will tell a trusted adult, and we’ll need their explicit OK first.
How to get help
First step: ask the adult who looks after your account to email us at privacy@3plearning.com. We aim to reply within 7 days; complex requests can take longer, and we’ll keep you updated.
Still not happy? You (or your parent or school) can take the matter to a privacy regulator:
- UK — Information Commissioner’s Office (ico.org.uk)
- Australia — Office of the Australian Information Commissioner (oaic.gov.au)
- New Zealand — Office of the Privacy Commissioner (privacy.org.nz)
- Canada — Office of the Privacy Commissioner of Canada (priv.gc.ca)
- United States — Federal Trade Commission (ftc.gov) and your State Attorney General
- South Africa — Information Regulator (inforegulator.org.za)
A few things we ask of you
Privacy is a two-way street. To help keep it working for everyone:
- Keep your password to yourself.
- Don’t share other people’s personal information while using our products.
- Be kind in chats, leaderboards and any text fields. We do moderate.
- If something feels off (a weird message, a request for info, anything) tell a trusted adult straight away.
When this changes
If we change anything important on this page, we’ll let your parent or school know. The adult Privacy Policy lists the latest version number.
Questions? Email us.
We won’t talk down to you, and we won’t ignore you.
